Privacy Policy

1. Introduction

ClimatechNV (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website or interact with our services.

2. Data Controller

The data controller is Climatech NV, Spinnerijstraat 99, 8500 Kortrijk, Belgium. For any data protection enquiries, please contact us at info@climatech.be.

3. Data We Collect

We may collect the following categories of personal data: name, company name, email address, phone number, country, and any information you voluntarily provide through our contact forms. We also collect technical data such as IP address, browser type, and pages visited through standard web analytics.

4. How We Use Your Data

We use your personal data to respond to enquiries, provide technical support, process orders through our distribution partners, send relevant product information (with your consent), and improve our website and services.

5. Legal Basis

We process your data based on legitimate interest (responding to enquiries, improving services), contractual necessity (fulfilling orders), consent (marketing communications), and legal obligations (tax and regulatory requirements).

6. Data Sharing

We do not sell your personal data. We may share data with our authorised distribution partners to fulfil your requests, with service providers who process data on our behalf, and as required by law.

7. Data Retention

We retain personal data only as long as necessary for the purposes described in this policy, or as required by applicable law. Contact form submissions are retained for a maximum of 3 years unless a business relationship is established.

8. Your Rights

Under GDPR, you have the right to access, rectify, erase, restrict processing, port your data, and object to processing. To exercise any of these rights, please contact us at info@climatech.be.

9. Cookies

Our website uses essential cookies required for site functionality and analytics cookies to understand how visitors use our site. You can manage your cookie preferences through your browser settings.

10. Contact

For questions about this Privacy Policy or our data practices, contact us at info@climatech.be or write to Climatech NV, Spinnerijstraat 99, 8500 Kortrijk, Belgium.